Frequently Asked Questions

Frequently Asked Questions:

A blog listing commonly asked questions about the store and its products.

Do you have any costumes for adults?

Yes, we do! Please visit or call our shop to see our selection of adult costumes. We are open Monday through Friday from 9am to 5pm.

What sort of props do you offer?

We offer a variety of props to add that special touch to your costume. From wigs and mustaches to fake blood and fangs, we can get you ready for Halloween.

What does it cost to rent a costume? Can I buy one instead?

The cost depends on the type of costume and its size. If you are interested in renting or buying a costume, please visit our store or give us a call at 123-456-7890.

Costume Shop Frequently Asked Questions.**

**What is the store return policy?**

All returns must be made within 30 days of receiving the shipment. All items must be unworn and in their original condition with all original tags still attached. If you are returning an item that was purchased on sale, you will receive a credit for the original purchase price once we receive your return (minus shipping, handling and a 10% restocking fee). We do not refund shipping charges. Please send all returns to: Costume Shop Returns, 1111 Costume Avenue, Los Angeles, CA 92222.

**What if I received my order damaged?**

If your order arrives damaged, please contact us immediately so we can process your claim. A picture of the damaged item(s) will be required to complete the claim process. We are not responsible for packages that are lost or damaged during transit. For more information on lost or damaged packages, please contact USPS at 1-800-ASK-USPS(1-800-275-8777).

**Do you ship to P.O Boxes?**

Costume Shop currently does not ship to P.O Boxes due to the high volume of orders we process daily.

The Costume Shop FAQ

What is the Costume Shop?

The Costume Shop, located at 1 Main Street in Anytown, is a locally owned costume shop with costumes for all occasions. We offer costumes for sale and for rent. We also sell masks, wigs and makeup, as well as accessories such as hats and jewelry. We have a large selection of adult and children’s costumes, including professional quality theatrical costumes.

Do you offer alterations or repairs?

Yes. We can take in or let out costumes to fit your size needs. We can also perform minor repairs on rented or purchased costumes. Advanced notice is greatly appreciated if you require any repairs or alterations to be completed before your scheduled pick-up date. Additional charges may apply for more complex repairs or alterations. Please note that we are unable to make alterations on items that are being rented by other customers.

I would like to rent a costume. How do I do this?

Please visit our rental page for information on renting costumes from the Costume Shop

Frequently Asked Questions

Q. How long will it take to get my order?

A. We ship most orders within 1-2 business days. You can choose the shipping method that works best for you at checkout. Please see our shipping page for more details on our shipping options available and estimated delivery times.

Q. What is your return/exchange policy?

A. We want you to love your costume, so if it’s not perfect please let us know and we will do our best to make it right! Please see our returns page for more details about returns and exchanges.

Q. What forms of payment do you accept?

A. We accept Visa, MasterCard, American Express, Discover, PayPal and Afterpay (for domestic customers only).

Q. Do you ship internationally?

A. Yes! Please visit our shipping page for more information on international orders.

Q. I’m on a budget, are there coupons or discounts offered by your store?

A. Check out our sales page for current deals and discounts on costumes! There are also coupons available in many Halloween costume guides or provided by partners of Costumeish.com but unfortunately we can’t offer additional discounts beyond what is listed on our sales page at this time.

Welcome to the Costume Shop.

The Costume Shop is located at 123 Main Street, in the heart of Anytown. We specialize in costumes for kids and adults and we have a wide variety to fit every budget and taste.

Our staff is friendly and knowledgeable about our products, so if you need assistance, just ask one of our employees and we will be happy to help you find what you want.

If you have a question that is not answered on this page or anywhere else on our site, please feel free to contact us by phone at 555-5555 or by email at info@costumeshop.com.

Thanks for visiting!

Our Story

In the summer of 1979 two brothers opened a costume shop in Seattle’s University District to make money for their college tuition. Soon, local theatre groups started requesting custom costumes, and the brothers began to spend more time making costumes than selling them. Today, the company is run by the same family that started it forty years ago, and we’re still doing our best to create quality costumes for every occasion at price points that everybody can afford.

Our Commitment to You

We are committed to using sustainable products and practices as much as possible. We recently acquired a new digital cutter that reduces our paper waste by 75% while reducing cutting time by 25%. All of our paper waste is stored in an on-site recycling container, which we regularly ship off to a partner facility where it is processed into new paper products.

For each order over $100 we plant one tree through Trees for the Future. Learn more about Trees for the Future here: https://trees.org/.

We have a new, non-stop flight to Cuba with approved U.S. Treasury license. Don’t just book it, JetBlue it.

Where we fly

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